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  • Session expired error message

    For step by step instructions please see attached notes....

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  • Redbox call recorder outages

    Date/Time Start Date/Time End Type Effect 24/05/2016 20:20 25/05/24 10:30 Unplanned Outage No call audio recorded for all extensions after system issue.  Service restored at 10.30am  26/02/2016 16:00 ...

  • How to check if you're connected to Wifi

    If you are connected to Wifi there will be an ascending group of 5 bars in the system tray (outlined below with the white arrow): However if you are connected to the network normally (not via Wifi) th...

  • ICT Systems Support: Service Level Agreements

    Our service level agreements are as follows: 95% of telephone calls to be answered within 30 seconds95% of password resets to be reset within 30 minutes90% of report requests to be fulfilled within 14...

  • : About Us

    ICT Solutions - About us - Escalation Procedure - Service Catalogue (including SLAs) (coming soon)  ...

  • ICT Systems Support: You said, we did

    Coming soon...

  • MS Excel - Unexpected file lock by Username

    If you receive this error on a shared workbook then get another user of the workbook to do the following: -  Go to the review tab and click on share workbook -  Click the editing tab and the user who ...

  • Cognos password reset

    Your Cognos login is the same as windows login, so if you forget your password you will need to contact BT on 0800 085 7232...

  • Synchronising offline files

    Synchronisation issues can prevent updates to documents showing or even prevent saving a file. In order to resolve this please follow the following steps:  Go to Start -> Control Panel, in the top rig...